At NutraInn, we strive in every way to meet our 100% satisfaction guarantee. If for some reason you are unsatisified with your purchase, you may send the unused portion of the product back within 30 days of your order and receive a full refund. We will issue you a full refund for the cost of the product minus your shipping charges provided you have a valid RMA (return merchandise authorization) number listed on the outside of the box you send back to us.
To send an item back, simply follow these steps:
Step 1)
Please contact us at 1-586-786-0405 Ext. 293 to receive a Return Merchandise Authorization (RMA) number.
Step 2)
Write the RMA number on the outside of your package.
Step 3)
Mail your returned item back to the following address:
Attn: Return Department
51260 Danview Technology
Shelby Twp., MI
48315
We will not be responsible for shipping and handling on returned items. We recommend using UPS, FedEx or some other form of insured mail for returns as we can not be responsible for items that never make it back to our warehouse.
Items that are older then 30 days will be taken back on an individual basis only. Please contact us to see if you are eligible for a refund.
** Please note: ALL returns must receive an RMA (return merchandise authorization) number in order for the return to be processed. Please write your RMA number on the outside of your package. If an RMA number is not listed on the outside of your return, a 25% restocking fee will be applied during the process of your return. Please contact us at 1-586-731-6101 to receive an RMA number. All returns of "duplicate items" (items previously returned by the same customer from a previous order) are subject to approval. |
